Welcome to Suisson’s Terms and Conditions. 

Registered with the Chamber of Commerce, number 76295400.

GENERAL

These general terms and conditions apply to all agreements concluded with Suisson. At the time you place an order through the webshop you agree to the terms and conditions. Suisson reserves the right to change and / or extend these terms and conditions.

PRIVACY

Your personal data will be included in Suisson’s customer database. Suisson does not provide any data to third parties, so your privacy is not compromised.

COPYRIGHT

It is forbidden to copy, publish, reproduce or otherwise use text and/or image material without written permission. In case of violation, Suisson is obliged to take legal action.

ORDER AND AGREEMENT

You can place an order through the webshop on the website. You must fill it in completely and truthfully. Suisson reserves the right to terminate the agreement if you do not comply with the conditions set by Suisson.

PRICES AND PAYMENTS

The prices mentioned are in Euros, including VAT. Suisson is not responsible for printing errors on the site.

You can pay for the products on the website by means of an iDeal or Credit card payment. When the payment is completed, production will start and your order will be processed. If the payment is not received by Suisson after 5 days, Suisson will send you a payment reminder. You then have 3 days to complete the payment. If the order is not paid after 8 days, the order will be cancelled.

CANCELLATION

If you wish to cancel your order, please notify us by e-mail at [email protected] Suisson can only cancel the order when the process is not too advanced.

SHIPPING AND DELIVERY

The order will be shipped as soon as the payment has been credited to Suisson’s bank account. Delivery takes place as long as stocks last. Suisson will inform you when a product is out of stock.

Suisson does not refund money on items ordered at a discount.

An international order may be subject to customs procedures, which may delay the delivery time of the order. All laws and regulations must be complied with in the destination country. If these laws and regulations are broken, Suisson is not responsible for this.

If a shipment is rejected for any reason or is not available, Suisson is not responsible. Suisson is also not responsible for stolen, lost or misplaced parcels.

Suisson will not be responsible or liable for failure to perform, or delay in performing, its obligations if caused by events beyond its control, including (but not limited to) flooding, fire, explosion, distress, war, terrorism, labor disputes or acts of central or local government or any other competent authority.

WASHING INSTRUCTIONS

In order to guarantee the quality of the articles as much as possible, you must comply with a number of washing instructions:

– Machine wash (40º)
– Do not bleach
– Do not tumble dry
– Iron at low temperature
– Do not iron on print

In the event of a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Dutch Civil Code), you have the right to return (part of) the delivered goods within a period of 14 working days without giving a reason. This period starts at the moment the ordered products are delivered. If at the end of this period you have not returned the delivered products to Suisson, the purchase is a fact. If you want to return products within the period of 14 working days after delivery, please notify Suisson by email and fill in the return form. Make sure you have a valid proof of return. The products must be returned in their original packaging and intact labels (including accessories and any related documentation (voucher)) and in their original condition. If the products have been used, washed or damaged, the right to dissolve the agreement expires. Subject to the provisions of the previous sentence, Suisson shall ensure that within 14 working days after proper receipt of the return, the purchase amount is refunded to the buyer. Returning the delivered goods is entirely at the expense and risk of the customer.

COMPLAINTS

If you have any complaints or if you are dissatisfied with certain things do not hesitate to contact Suisson. You can send an e-mail to [email protected] We would like to hear your story and Suisson will do its best to solve this to your satisfaction.

IMAGES AND SPECIFICATIONS

The images of our items on the website (mobile or desktop) are for illustrative impressions only. Suisson tries to display the colours and dimensions as accurately as possible, but we cannot guarantee that these colours and dimensions will be accurately displayed on your screen. It is possible that the colours on the products may appear slightly different from what is shown on your screen. This cannot be a reason for compensation or dissolution of the agreement.

PRIVACY STATEMENT

By accepting Suisson’s terms and conditions, you agree to be bound by Suisson’s privacy statement.

en_GB