Welcome to Suisson’s Return Policy.
- Items must be returned within 14 days of receipt of your goods and must be unworn and unwashed within the original packaging and with the original labels on there.
- We do not offer free returns.
- We provide a refund or an exchange when an item is faulty or incorrect. The items must be returned within 14 days of receipt.
- If you require a refund then the full cost you paid for the item only will be refunded excluding the original postage amount.
- We will not accept liability for items lost or damaged whilst returned. We advise that you send the parcel tracked and signed, using a delivery service that insures you.
- All items must be returned to us before a refund or exchange is issued. If you return your item in an unsellable condition or with the tags removed then we reserve the right to withhold your refund and you will forfeit the item.
- Due to hygiene reasons we do not accept the returns of headwear.
- Returns can take up to 2–3 working days to process after receiving the package.
We will not be able to arrange an exchange or refund if the product is not returned in their original condition. If you do not comply with the above then do not send your items back to us.
Please make sure to contact our customer service team at [email protected] with your order number and inform us before returning your item(s). As this will help to avoid any delays with identifying and processing your exchange or refund.